Feedback on Product Labels and Weight Accuracy
Asked by: akakkoii
On: February 26, 2019
Product Type:
Cosmetics
Question
I would like to provide feedback to your customer service team regarding two issues with your products and services:
- Product Labels: Will the store be improving the product labels? The text fades very easily after just a few uses. Sometimes I have to discard the entire bottle because I don't know what the substance is. Please consider that not all customers use the product up in one go; some purchase small batches for formulation development and need to store them for multiple future uses. I don't think my login is the first to comment on this; someone must have reported it before.
- Product Weight: Sometimes I randomly check the weight of the products and find that the weight is short. For example, if I order 100g, the actual weight is only 95g. I'm unsure if this is due to human error, scale issues, or employee carelessness.
Please investigate these matters. All of this impacts customer costs. I hope the team will consider this feedback and criticism.
Other aspects seem okay.
Thank you.
Answer
Thank you for your feedback. I understand you have two points regarding our products and services: the fading labels and potential weight discrepancies.
Your feedback is very valuable to us as we continuously strive to improve. We will forward your comments regarding the label durability and the product weighing process to the relevant teams for review and investigation.
We appreciate you taking the time to share your experience with us.
Thank you.