Incompatibility of Eye Preserved™ (Polyaminopropyl Biguanide) with Gel Formulation

Based on the staff's response, the issue you encountered with your formula turning into a rubbery lump when combining Pro Polymer and Mahad extract is due to an incompatibility with the preservative Eye Preserved™ (Polyaminopropyl Biguanide).

• The staff confirmed that Eye Preserved™ (Polyaminopropyl Biguanide) is incompatible with gel bases, causing the mixture to coagulate.
• The company has temporarily stopped selling this preservative because of this issue and is currently sourcing a replacement that is compatible with general gel formulations.
• The company has offered compensation for the damaged ingredients.