Inquiry about 'Ready for Pickup' Order Status and Contact Difficulty
Asked by: kentos666
On: October 23, 2017
Product Type:
Cosmetics
Question
I had difficulty contacting the company by phone and Facebook. I want clarification on the order status showing 'สินค้าพร้อมรับ' (Ready for Pickup).
- What does this status mean?
- Has someone already picked up the order? Who picked it up?
- I am located in Lampang, so how can I pick it up?
- Will I receive my order?
Please explain.
Answer
Regarding the difficulty in contacting the company and the status "สินค้าพร้อมรับ" (Ready for Pickup):
- Difficulty Contacting: The staff explained that the customer called on a public holiday when the company was closed. They provided the correct contact methods and hours: email is available 24/7 with responses within 24 hours daily, and phone support is available Monday-Friday from 8:30 AM to 5:30 PM (excluding lunch breaks and public holidays).
- Status "สินค้าพร้อมรับ": This status appeared because the customer selected "Pick-Up" as the delivery method during the checkout process.
- Resolution: The staff confirmed that the customer has since contacted customer service and arranged for the original order, which was pending pickup, to be shipped together with a new order.
The issue regarding contact and the order status has been clarified and resolved according to the staff's response.