Regarding Ordering Custom Formulations with Hyaluronic Acid Gel Base

Thank you for your inquiry. You are trying to order a custom formulation using Hyaluronic Acid Gel Base and adding other ingredients, but are encountering issues despite meeting the percentage and minimum order requirements.

Hyaluronic Acid Gel Base (Product ID: 9769) is designed to be used as a base (1-100%) to which various ingredients can be added. It is sold as a raw material.

While the base is suitable for customization, the issue you are facing with placing the order might not be directly related to the formulation itself (since you've checked percentages and minimum value). Potential reasons could include:

• Compatibility Issues: Some ingredients might not be compatible with the base or with each other when used in a custom formulation, which the system might flag.
• System Limitations: There might be specific rules or technical limitations in the ordering system regarding the types or maximum number of ingredients that can be added to a base in a custom order.
• Technical Glitch: There could be a temporary issue with the website or ordering system preventing the order from being processed correctly.

Since you have confirmed that your formulation percentage is 100% and the order value meets the minimum, it is best to contact customer support directly. They can check the specific details of your attempted order and provide the exact reason why it cannot be placed and guide you on how to resolve the issue.