Lab Scale Calibration Weight Requirement
Asked by: moomoonote
On: December 04, 2017
Product Type:
Cosmetics
Question
I have a lab scale with 0.01g accuracy and a 500g capacity, and a 200g calibration weight. Can I use the 200g weight to calibrate the 500g scale? If not, what are my options (buy a new weight, exchange the scale)?
Answer
Based on the information provided by the staff:
The lab scale with a capacity of 500g and 0.01g accuracy is designed to be calibrated specifically with a 500g weight. It cannot be calibrated using other weights, such as the 200g weight you purchased. This requirement is stated on the product's webpage.
Regarding your options:
- Using the 200g weight for calibration: This is not possible as the scale requires a 500g weight for calibration.
- Buying a new calibration set: If you wish to calibrate the scale yourself, you would need to purchase a 500g calibration weight, as this is the required weight for this specific model.
- Exchanging or returning the product: For inquiries about exchanging or returning the scale, please contact customer service directly at care@myskinrecipes.com.