Natural Moisturizing Amino Acids (Prodew 400): Characteristics, Storage, and Packaging
Asked by: autotukta
On: December 11, 2013
Product Type:
Cosmetics
Question
I have questions about the Natural Moisturizing Amino Acids (e.q. Prodew 400) product:
- Is it correct that natural moisturizing amino acids are a clear, light yellow liquid?
- Is the correct storage method to keep it at room temperature, not refrigerated, as indicated on the label?
- Additionally, I've noticed that the red caps used to seal the syringe tubes are very loose and do not stay on securely. I have encountered this issue with 3 tubes.
Answer
Natural Moisturizing Amino Acids (e.q. Prodew 400) Characteristics and Storage
Regarding your questions about Natural Moisturizing Amino Acids (e.q. Prodew 400):
- Appearance: Yes, Natural Moisturizing Amino Acids (e.q. Prodew 400) is typically a clear, light yellow liquid. This is its normal characteristic, and the light yellow color does not necessarily mean it has spoiled.
- Storage: Storing the product at room temperature, away from sunlight and heat, is the correct method as indicated on the label and confirmed by our staff. Proper storage helps maintain the product's quality.
The product description mentions that protein browning can occur if exposed to light, heat, or prolonged spinning/shaking. However, the inherent light yellow color is normal for this product when stored correctly.
We also acknowledge your feedback regarding the loose red caps on the syringe tubes. We appreciate you bringing this to our attention, and our team will forward this information to the relevant department for improvement.
