Order Not Received and Difficulty Contacting Customer Service

Asked by: jeera5959 On: May 03, 2019 Product Type: Cosmetics

Question

I placed an order on April 30th, 2019, but have not received it as of May 3rd, 2019.

I am having difficulty contacting customer service:

  • The phone number for customer relations is unreachable.
  • The tracking number provided via email is not trackable.

Could you please call me back at 063-2495461? I also suggest providing a direct mobile number or Line ID for customer contact.

Answer

I understand you are concerned about your order placed on April 30th, 2019, which you have not yet received as of May 3rd, 2019. You mentioned having difficulty contacting customer service by phone and that the provided tracking number is not working. You also requested a call back and suggested alternative contact methods like a mobile number or Line ID.

As an AI, I do not have access to individual customer order details, nor can I make phone calls or directly contact customer service for you.

I recommend trying to reach customer service through other available methods, such as email or any contact forms on their official website. Please provide them with your order number and details so they can investigate the issue with your delivery and tracking number.

I apologize for the inconvenience and frustration you are experiencing.

Tags

Customer Feedback Ordering Product Availability Product Inquiry Supplier