Problem with MatteSilica in formulation: Flaking and Mixing Issues

Based on the staff's final recommendation regarding the issues encountered with the formula:

1. Should MatteSilica be removed? Yes, the staff recommended removing MatteSilica XL™ from the formula to prevent the powder from not mixing well and causing flaking/residue.
2. If not removed, what is the maximum percentage? The staff acknowledged that the previous information allowing up to 15% was incorrect and caused problems. While 2-3% was mentioned as a possibility earlier in the conversation, the final recommendation was to remove it. A definitive safe maximum percentage was not provided by the staff in their final response.
3. When should it be added? Since the recommendation is to remove it, the timing of addition is not applicable.

The staff also mentioned that the other ingredients in your formula can still help control oil and that you can contact customer service regarding a refund for the damaged ingredients due to the incorrect information provided.