Consistency of Silky Serum Base before adding water
คำถาม
I received the Silky Serum Base, but it is a clear liquid, not a serum. Is this normal? How do I get the serum texture?
คำตอบ
Based on the staff's response, the clear liquid consistency of the Silky Serum Base you received is normal before adding water. The base is designed to thicken into a serum texture when water is added, typically becoming a serum after adding approximately 6-7 times the amount of the base.
The staff suggests testing this by taking a small amount of Silky Serum Base (2-3 grams) and gradually adding water while stirring. You should observe the mixture thickening into a serum.
Please be assured that the company guarantees the quality of their products, and you can contact them to file a claim if you believe there is any issue with the product quality.
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