Cream Turns Liquid After Adding Willow Bark Extract with Satin Cream Maker
Question
My cream formulation, made with `Satin Cream Maker`, turned completely liquid after I added `Willow Bark Extract`. Why did this happen, and how can I prevent it? What is the correct procedure for adding `Willow Bark Extract` when using `Satin Cream Maker`?
Answer
Hello,
Thank you for reaching out regarding the issue with your cream formulation becoming liquid after adding Willow Bark Extract.
Based on the feedback and testing from other users and our team, this issue is related to the interaction between Willow Bark Extract and Satin Cream Maker, specifically the order in which they are added.
It has been found that if you add Willow Bark Extract after the cream has been formed using Satin Cream Maker, it can cause the cream to become liquid.
However, if you mix Willow Bark Extract with the water phase ingredients before adding Satin Cream Maker to form the cream, the consistency should be maintained.
We understand this caused inconvenience and wasted ingredients. The information on our website for Willow Bark Extract has been updated to reflect this important detail regarding its use with Satin Cream Maker.
You are eligible for compensation for the damaged ingredients. Please contact our customer service team at care@myskinrecipes.com and reference this forum thread. They will assist you with the compensation process.
We apologize for any frustration this may have caused.