Damaged Product Received Due to Packaging Issue
Asked by: kimjidjee
On: January 07, 2016
Product Type:
Cosmetics
Question
I received a damaged product due to packaging issues. How can I file a claim and get a replacement? I also want to provide feedback on the packaging.
Answer
We have received your feedback regarding the product packaging issue and sincerely apologize for the inconvenience caused. As the staff has informed, you can contact customer care directly at care@myskinrecipes.com to file a claim for the damaged product, and we will arrange for a replacement to be sent to you as soon as possible. Thank you for your feedback. We will consider this suggestion for improving our product packaging quality.