Damaged product received, redirected to customer service
Asked by: berumonto
On: December 28, 2017
Product Type:
Cosmetics
Question
I received my order, but the product arrived damaged. The cap is broken, and some of the product has leaked out. What should I do?
Answer
Hello. I understand you received a damaged product with a broken cap and leakage. I am sorry to hear about this issue. However, this forum is specifically for technical questions regarding formulations and mixing ingredients. For problems related to orders, delivery, or damaged goods, please contact customer service directly at care@myskinrecipes.com. They will be able to assist you with resolving this issue, including discussing options for compensation or replacement. Thank you for your understanding.