Email Sending Issues and Gift Voucher Policy
Asked by: mackyjaao
On: May 23, 2016
Product Type:
Cosmetics
Question
I am experiencing issues sending emails to `care@myskinrecipes.com`. Could you please explain why my emails might be bouncing back, particularly if I am attaching large files? Additionally, I would like to understand your policy regarding Gift Vouchers. Are Gift Vouchers awarded based on the purchase amount?
Answer
Based on the conversation:
- The email address
care@myskinrecipes.comis reported by staff to be working normally. - The reason your emails might be bouncing back is likely due to the file size being too large (over 5MB). Please try reducing the file size or sending multiple emails.
- Regarding Gift Vouchers, the company policy is that they are not given based on purchase amount. Gift Vouchers are issued only in specific cases such as compensation for damaged goods, incorrect formula advice, or incorrect product information.