Feedback on Tester Product Packaging
Question
I received a tester of Witch Hazel Alcohol-Free Toner (Order #009204), and the cap had black stains and dust. I have cleaned it myself, but I wanted to provide feedback to prevent this issue from happening again.
Answer
Subject: Feedback on Tester Product Packaging
Thank you for your feedback regarding the condition of the Witch Hazel Alcohol-Free Toner tester you received (Order #009204). We understand you found the product cap to have black stains and dust upon arrival.
We appreciate you bringing this to our attention. While you have already cleaned the cap yourself and declined the offer for return/refund from our staff, your feedback is valuable in helping us improve our packaging and quality control processes to prevent similar issues in the future.
We apologize for any inconvenience this may have caused.