French Pine Bark Extract Solidification and Usability
Asked by: kimjidjee
On: October 21, 2015
Product Type:
Cosmetics
Question
My French Pine Bark Extract has solidified, leaving some liquid. Why did it solidify, and can I still use the remaining liquid?
Answer
Subject: Regarding your French Pine Bark Extract
Based on the description and the replies provided:
- Why did the extract solidify? It appears that some of the water in the French Pine Bark Extract may have evaporated. This increases the concentration of the remaining extract components, causing them to precipitate or solidify. Factors like not storing it in the refrigerator or exposure to air can contribute to this evaporation.
- Is the remaining liquid usable? It is not recommended to use the remaining liquid. Since the product has undergone a significant physical change (solidification/separation) due to water loss, its original composition, concentration, and quality are compromised. Using a product in this altered state may not provide the intended results and could potentially be unsafe.
As noted in the staff's reply, the company has offered a refund (CASE #RW943), which indicates that the product is considered unusable in this condition.