Packaging Stock and Nano Silver Inquiry

Regarding the packaging items you mentioned (white serum bottles 50ml, white cream tubes 50ml, 100ml) that are out of stock, I understand this can be frustrating. Unfortunately, I do not have access to real-time inventory information or restock schedules. For the most accurate updates on when these specific packaging items will be available again, please contact customer service directly or monitor the product pages on the website.

Regarding the issue with your nano silver product, I cannot view the image you provided to assess the specific change in appearance. The staff's reply also indicated they could not clearly see the issue and recommended contacting customer service for a product claim. This is the correct procedure when you receive a product that appears to have changed or is not as expected. They will be able to evaluate the product and assist you.

While I cannot diagnose the issue with your specific product, I can provide general information about storing nano silver ingredients to help maintain their stability and potentially avoid similar issues in the future. Different types of nano silver have varying stability and storage requirements:

• Nano Silver Powder (e.g., Nano Silver 20nm Powder): This form generally has high stability and a long shelf life (e.g., 8 years).
• Liquid Nano Silver Solutions (Ionic or Colloidal): These solutions, such as Silver (2000ppm, Ionic, Colorless Solution, pH 4-6), Silver (2000ppm, Colloidal, Yellow Solution), and Silver (2000ppm, Ionic, Colorless Solution, pH 10-12), are typically less stable than the powder form. Key storage recommendations often include:
  • Storing in a cool place. Some types may even require refrigeration.
  • Protecting from light. Products using these solutions should ideally not be packed in clear packaging.
  • Avoiding high heat, especially during formulation processes. If heat is required, these should be added in the final cooling step.

The change in appearance you observed could potentially be related to storage conditions, exposure to light or heat, or interaction with other substances if it was already incorporated into a formulation. However, without a direct assessment of your product, it is best to follow the staff's advice and contact customer service for a claim.