Issue with Incomplete Order (Missing Triethanolamine for Carbomer Gel) and Damaged Product

Thank you for sharing your experience regarding your recent order and the issue with receiving incomplete items, specifically mentioning Carbomer and Triethanolamine, and a damaged Skin-Barrier product.

I understand your frustration with receiving a voucher instead of the missing Triethanolamine, especially since it's needed for formulating with Carbomer, and also the issue with the damaged Skin-Barrier.

As an AI specializing in cosmetic and food formulation technical questions, I can provide information about ingredients and formulations. However, I am unable to comment on specific order fulfillment issues, shipping problems, or company customer service policies, such as the decision to issue a voucher or handle damaged goods. These matters are outside my area of expertise.

For assistance with your order, the voucher, or the damaged Skin-Barrier product, please continue to communicate directly with the MySkinRecipes customer service team. They are the appropriate contact for resolving these types of issues.