Issue with Phenoxyethanol (Melted Stopper, Color Change)
Question
I encountered an issue with Phenoxyethanol (LOT 3TLL9S). The syringe stopper has melted, and the substance has changed color to light pink. I am reporting this issue, although I do not wish to claim the product. What should I do?
Answer
Thank you for informing us about the issue with the Phenoxyethanol product (LOT 3TLL9S), including the melted syringe stopper and the change in color to light pink. We appreciate you bringing this to our attention.
For any issues related to product quality, packaging, or expiry, it is best to report them directly to our customer service team at care@myskinrecipes.com. They are equipped to handle such cases and investigate the cause, even if you do not wish to claim the product.
As the staff previously advised, please do not use the damaged product.
Related Products Mentioned
Phenoxyethanol (Extra Pure)
Phenoxyethanol SA (eq. Optiphen Plus)
