Order Cancelled After Payment: Contact Customer Service
Question
My order was cancelled after I made the payment. The staff directed me to contact customer service via email (care@myskinrecipes.com). What is the process for resolving this, especially considering potential delays during holidays?
Answer
Hello, I understand you are concerned about your order being cancelled after you made the payment. Based on the information you provided and the staff's reply, this issue is related to ordering, payment, and internal coordination, which requires direct investigation and resolution by MySkinRecipes customer service.
As a language model, I cannot directly access your personal information or order and payment details.
According to the staff's information, the best way to resolve this issue is to contact customer service directly via email at care@myskinrecipes.com. The staff will investigate your order status, the payment you made, and assist you with the next steps.
As the staff mentioned, there might be delays during the holiday period, so please be patient while waiting for a response via email. If you have already sent an email with the payment slip, the staff will process it and get back to you as soon as possible.
In summary:
- This issue needs to be handled by MySkinRecipes customer service.
- Please contact them via email at care@myskinrecipes.com.
- Be patient while waiting for an email response, as there might be delays during holidays.
I hope your issue will be resolved soon.