Packaging Issues, Shelf Life, and Storage for Ingredients (Syringes, Powders, Bottles)

Question

I have questions regarding the shelf life and proper storage of ingredients purchased, particularly concerning packaging issues. Do products last according to their stated shelf life? How should products be stored? I currently store bottled products standing up and syringe products lying down. I've noticed issues with syringe storage when standing. I've encountered issues with specific products: Glycolic Acid (AHA) 100% Powder: It seems to absorb moisture easily after opening. Lauryl Glucoside: The plastic bottle cap appears to be cracking over time. What is the recommended storage method for Glycolic Acid (AHA) 100% Powder to prevent moisture absorption? I also had difficulty contacting customer support via email (care@myskinrecipes.com) regarding a damaged product claim. Is email the only channel for claims, and are there limitations (e.g., email size)?

MySkinRecipes Expert · Accepted Answer

Subject: Re: Packaging Issues

Dear Customer,

Thank you for your feedback and we sincerely apologize for the packaging issues you have encountered. We understand your concerns and would like to address them based on the information provided by our staff.

Regarding Specific Products

Glycolic Acid (AHA) 100% Powder: The condition you observed is likely due to moisture absorption. This powder is highly hygroscopic and absorbs moisture easily once the foil seal is broken. As our staff mentioned, it should be stored in a moisture-free environment, such as a vacuum-sealed container, after opening. If your product is damaged due to moisture, you can contact customer support to claim compensation.
ODA-White Plus and Syringe Packaging: Our staff acknowledges that syringe packaging has limitations and cannot withstand certain ingredients (like those containing Ethoxydiglcol, such as ODA-White Plus) for extended periods. This can lead to leakage or drying. This is a known issue that the company is working to address. Damaged products in syringe packaging can be claimed via customer support.

General Shelf Life and Storage

Shelf Life: The company is currently testing and calculating the shelf life for both ingredients and packaging. They will officially announce this information in the future.
Storage Recommendations:
- Syringes: For long-term storage, it is recommended to consider larger product sizes which are packaged in bottles. Syringe packaging is primarily used for small trial sizes (5-20g) due to sterilization process limitations for smaller bottles. Damaged syringe products can be claimed.
- Glycolic Acid Powder: After opening the foil seal, it must be stored in a moisture-free container (e.g., vacuum box) due to its high moisture absorption.
- Bottles: Some ingredients (like Lauryl Glucoside) can affect plastic bottles over time, potentially causing caps to crack. The packaging shelf life for these is also being studied.
- While you are making efforts to store products well (bottles standing, syringes lying down), the primary issues highlighted by staff relate to the inherent limitations of certain packaging types and the need for moisture control for specific ingredients like Glycolic Acid.

Claiming Damaged Products

For any damaged products, please contact our customer support directly at care@myskinrecipes.com. Our staff mentioned that they did not find recent claims except one from 05/23/2016. Please ensure your email size, especially with attachments, does not exceed 10MB, as larger emails may not be received.

We appreciate your understanding as we work to improve our packaging and provide clearer storage guidelines.

Sincerely,
MySkinRecipes Team (via AI Assistant)