Product Issue: Centella Asiatica Extract Leakage

Thank you for informing us about the issue you encountered with the Centella Asiatica Extract syringe packaging.

Based on the product information for Centella Asiatica Extract (Madecassoside 90%), the recommended storage condition is in a cool place (0-10°C) and kept away from sunlight and heat. Storing it at room temperature is not the ideal condition for long-term preservation according to the product details.

The leakage you described from the syringe is not a normal occurrence and indicates a potential issue with the product packaging or the syringe itself.

As the staff member advised, please contact customer service directly to report this damage. Provide them with details about the leakage, how you stored the product, and any information printed on the syringe label regarding storage. They will be able to assist you further with this specific product issue.

We apologize for the inconvenience this has caused.