Received Incorrect Ingredient Due to Lab Error
Asked by: leelavalin
On: September 17, 2014
Product Type:
Cosmetics
Question
I received a product with Zinc PCA, but I did not order this ingredient. Is this a mistake, and how can I get the correct product?
Answer
Based on the staff's reply, it appears that the presence of Zinc PCA in your product, which was not part of your original order, is likely a lab error.
To resolve this issue, please follow the instructions provided by the staff:
1. Take photos of the product you received that has the incorrect ingredient listed.
2. Contact customer support directly via email. The staff mentioned that this webboard is not the correct channel for resolving order issues.
3. Provide the photos and details of the issue to customer support so they can arrange for the correct product to be sent to you.