Vitamin C E Ferulic Kit Texture Change (Gel/Jelly)
Asked by: chalermlap
On: November 16, 2013
Product Type:
Cosmetics
Question
I purchased the Vitamin C E Ferulic Pre-Mix Kit (Lot 000117), and the texture is now like a gel or jelly, different from previous batches. Is the product still usable and effective? What is the reason for this texture change, and what should I do?
Answer
Information Regarding Your Vitamin C E Ferulic Pre-Mix Kit
Based on the conversation and information from the staff, the change in texture of your Vitamin C E Ferulic kit, turning into a gel or jelly, is likely due to a formula adjustment in the latest batch (Lot 170). The lab added xanthan gum to the formula to increase its gel consistency, based on customer requests for a thicker product.
- Is it still usable? Yes, the product is still safe and effective to use. The change is only in texture.
- Texture: The resulting gel texture is more suitable for packaging in a jar rather than a pump bottle.
- Replacement: The company is offering replacements for this specific lot because the formula change was not announced beforehand. Future lots will be available in two versions: a firm gel (for jars) and a liquid gel (for pump bottles).
If you wish to receive a replacement product, please contact customer service at care@myskinrecipes.com and provide your lot number (000117) and your order number.
Related Products Mentioned
Vitamin C E Ferulic
Cosmetics